Cisco’s contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.
What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever completely […]