Category: Lifecycle advantage

The Customer Success Imperative: It’s a Race Against Time

Scott Brown October 17, 2017 Cisco Partners, Customer Success, Lifecycle advantage, partner, scott brown

By now you’ve probably seen this statistic from SiriusDecisions: 80 percent of B2B customers say that customer experience is the most significant reason behind the decision to work with a particular provider. It’s also been reported that if a customer doesn’t see value within 90 days of purchasing a product, there’s only a 10% chance […]

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