What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever completely […]
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As technology becomes more sophisticated, it becomes increasingly easy to overlook the full range of capabilities that it offers. This is a problem for all organizations, but federal agencies operating under tight budgets and accountable to the White House may be especially sensitive to it.